Relco Electricals already has a healthy customer base and a steady flow of new enquiries; what we lack is a structured way to keep both groups talking to us in real time. I want a complete WhatsApp marketing setup that focuses first and foremost on improving customer engagement. The finished system should allow me to: • Send approved, on-brand template messages and quick replies that feel conversational, not spammy. • Segment contacts so I can address existing buyers differently from new prospects while still having the option to broadcast to everyone when a universal announcement makes sense. • Automate basic flows—welcome, order-status, service reminders—yet leave room for personal follow-ups from my team. • Comply fully with WhatsApp Business policies and integrate smoothly with whatever CRM or spreadsheet we choose to export data into. Please include: 1. Initial account or API configuration (Meta verification, display name, catalogue if useful). 2. Two or three customer-engagement journeys pre-built and tested. 3. A short, plain-English guide so my staff can add contacts and tweak messages without outside help. If you have hands-on experience launching similar engagement-focused WhatsApp systems, let’s talk about your approach and timeline.