I need a fresh, expert-level eye on our in-production web application. Your mission is to conduct a thorough review centred on two things: the overall visual design and the end-to-end user flow. We lack a formal style guide, so part of the assignment is to advise us on look-and-feel decisions as well as interaction patterns that will keep people coming back—user retention is the key metric we want to move. Here is how I picture the engagement: • An initial walkthrough call or screen-record request so you can experience the product in context. • A diagnostic report with annotated screenshots that explain what works, what confuses, and what breaks our visual consistency. • Concrete, prioritised recommendations—quick wins first, deeper redesign suggestions next. • Optional low-fidelity wireframes or mood-board references to illustrate the new direction. Accessibility feedback is a bonus, but not mandatory unless you spot a blocker. Please include relevant portfolio samples of similar audits, note any tools you prefer for hand-off (Figma, FigJam, Loom, etc.), and outline how long you need from kickoff to final report.