I operate a fast-growing online sportsbook, casino and poker hub and now need an agile support specialist who can jump between three key duties without missing a beat: front-line customer service, basic technical troubleshooting and daily social-media engagement. Your day will revolve around live chat, e-mail and social channels, helping our players with account queries, payment questions, game rules or minor technical glitches. When an issue goes beyond first-level support you’ll document it clearly and pass it to our dev/ops team, but most common matters should be closed by you on the spot. Between tickets you’ll keep our Twitter, Instagram and Telegram feeds fresh with quick updates, promo reminders and real-time replies. We currently serve both Turkish and English-speaking players, so solid written fluency in these two languages is essential; German is a plus but not required. Expect questions tied to sports betting markets, casino titles and poker tables, so familiarity with industry jargon will help you sound natural and confident. Deliverables I’ll measure: • Average response time under 60 seconds on live chat • Ticket resolution rate above 90 % without escalation • Two short, engaging social posts per shift, plus timely comment replies If you’re tech-savvy, enjoy player interaction and can commit to flexible hours across the week, let’s talk and get you onboarded right away.