I run a tour-package business and I’m ready to move away from spreadsheets and disconnected tools. I’m looking for a complete, cloud-based CRM that keeps every customer touchpoint and booking in one place, then automates the routine tasks that steal my time. Core CRM needs • Customer management: full profile, enquiry tracking, tags and segmenting. • Booking management: create, amend and search tour-package bookings with real-time status. • Payment processing: take card payments, record bank transfers and trigger balance-due reminders. Automation workflows • Instant booking confirmations emailed or sent via WhatsApp/SMS. • Scheduled customer follow-ups before, during and after the trip. • Automatic invoice generation in PDF, linked back to the booking record. Deliverables 1. A web-based CRM (ready-made platform you can customise, or a custom build) fully branded for my agency. 2. Integration with my email, payment gateway and messaging channels. 3. Three automation flows above, tested end-to-end. 4. Short video walkthrough plus written user guide. I’ll provide logo, colour palette and sample data the moment we start. If you’ve built travel CRMs or similar booking systems before, show me; that experience will be a big plus.