TrailTo is a digital platform that connects families and elderly people in need of care with qualified, verified, and insured caregivers. It provides an end-to-end system to find, book, and manage home-care assistance safely, transparently, and legally — supporting customers, workers, and managers through dedicated dashboards. The platform ensures: Verified and insured caregivers (safety and trust). Smart matching by city, skills, and availability. Easy scheduling, payments, and help desk support. Legal and GDPR compliance for all users. Integration of both human oversight and AI-driven features. 6 Core Technical Pillars of TrailTo Modular Web Architecture A multi-role web platform with separate front-end modules for Customers, Workers, and Managers, all connected to a central API. Each module handles its own logic (matching, booking, verification), ensuring scalability and easy maintenance. Purpose: To allow independent feature updates (e.g., booking system, help desk, payments) without breaking the core system. Secure Data Infrastructure A relational database (e.g., PostgreSQL or MySQL) that stores users, profiles, bookings, tickets, and logs. Data encryption, access control, and anonymization guarantee GDPR compliance and information security. Purpose: To protect sensitive data such as identity, health status, and caregiver documentation. User Authentication & Role Management An authentication layer (e.g., OAuth2 / JWT) that manages sign-up, login, and session handling across roles (Customer, Worker, Manager). Each user sees a different dashboard based on permissions. Purpose: To ensure personalized access, prevent unauthorized use, and support multi-role logic. Matching, Scheduling & Booking Engine A backend module that matches customers with suitable caregivers based on: Location (geo-filter or city-based) Skills and certifications Availability It also manages booking creation, confirmation, and notifications. Purpose: To power the core of the platform — connecting the right caregiver to the right customer at the right time. AI & Automation Layer An intelligent service that can: Recommend caregivers using AI-based matching. Predict availability or suggest substitutes. Automate routine management tasks (delegation, reminders, feedback prompts). Purpose: To enhance efficiency, personalization, and platform intelligence over time. Insurance, Compliance & Trust Framework A legal and operational subsystem that verifies caregiver documentation, stores insurance proofs, and tracks compliance with GDPR and local regulations (Ireland, Italy). It also integrates with optional payment and insurance APIs. Purpose: To guarantee that all services provided through the platform are safe, verifiable, and legally compliant. Summary TrailTo will combine robust IT architecture with human-centered design to build trust and reliability in the care sector. Its foundation will rest on secure data, clear user roles, smart matching, and AI-assisted automation, creating a seamless, transparent experience for customers and caregivers alike.