I run a technical support operation and need a full live-chat solution added to my website. The chat must greet visitors with an auto-response chatbot that can handle routine questions and, whenever the issue goes beyond its script, pass the conversation instantly to one of my human agents without losing context. Here’s what I expect from you: • Recommend or work with a proven platform such as Zendesk, Intercom, LiveChat, Tawk.to or any equivalent you know well. • Build the chatbot flow in English (and optionally Haitian Creole if that is effortless on the chosen tool), covering the most frequent support scenarios I’ll provide. • Configure the seamless transfer to live agents, including agent routing rules and notifications. • Embed the widget on my site, run end-to-end tests, and document the steps so my team can maintain it. If you can also leave hooks for future analytics or reporting modules that would be a plus, but the immediate priority is a smooth chatbot-to-human handoff. Please outline your approach, timeline, and which platform you prefer when you reply.