I need a concise yet thorough framework that our team can follow whenever a customer phones in with a sales-related question. The focus is strictly on delivering high-quality customer support; rather than pushing for a hard sell, the call flow should help my agents clarify the caller’s needs and record the exact product interest expressed. The framework must sit naturally inside our existing phone-based inquiry environment (we route calls through a cloud telephony system), so please outline any touchpoints or prompts that rely on voice menus, agent screens, or call-wrap notes. No CRM, live-chat, or email tie-ins are required right now—everything stays within the phone channel. By the end, I expect a clear call script, data-capture prompts for product interest, recommended wording for transitions and reassurance statements, and a simple hand-off note template that can be dropped into our internal ticketing notes. If you include actionable tips for measuring support quality over time, that’s a plus.