I’m looking for a native English speaker who can become the friendly voice and organised back-office force behind my company. The role centres on live phone support: you’ll handle incoming customer inquiries, walk users through technical issues, and process orders from start to finish. After each call, you’ll log concise notes in our CRM and flag anything that needs escalation. Outside of phone time, I’ll count on you for crisp, engaging content—think short blog updates, product FAQs, or email templates—as well as routine administrative help such as scheduling, data entry, and keeping shared documents tidy. Deliverables • Consistent phone coverage during the agreed hours with clear call records • Resolution or proper escalation of all inquiries, technical issues, and orders • Two brief content pieces each week based on provided outlines • Assigned admin tasks completed within 24 hours Strong written and spoken English, proven phone etiquette, and a knack for juggling several tasks without losing accuracy are essential. If that sounds like you, let’s talk and get you onboard.