I’m setting up a process in which every new U-S based service request is confirmed through a quick, person-to-person phone call. Your task is simple but critical: place live calls to the requester, walk through a short verification script I provide, and log the outcome in our CRM. Here’s how it works • I send you a daily list of fresh service tickets, each with a name, phone number, and reference ID. • You call within the agreed time window, confirm the ticket number, and validate a couple of data points already on file—no sensitive identity documents involved. • If everything matches, you give the customer a short “all set” confirmation and mark the ticket Verified; if not, you escalate following the script. Tools & support I supply the script, response codes, and a VoIP line if you don’t want to use your own phone. Calls are always live; no auto-dialers or SMS shortcuts. Clear, neutral American diction and a calm, customer-friendly tone are essential. Deliverables 1. Daily call log (CSV or direct CRM entry) with status for each ticket 2. Voice recordings for quality checks (our system records automatically) 3. End-of-week summary noting any escalations or trends Acceptance criteria • 95 % of assigned tickets contacted the same business day • Accurate status code entered for every call • Recordings present and audible If you’re US-based, comfortable on the phone, and can start right away, I’d love to work together to keep our support queue clean and accurate.