I’m looking for a reliable professional who can step in as my go-to IT helpdesk resource. Day-to-day, you’ll be handling user tickets as they come in—everything from login problems to printer glitches—making sure issues are diagnosed quickly and explained clearly to the user. I already have remote-access tools in place, so you’ll just need a stable connection and solid troubleshooting skills across Windows, basic networking, and common office applications. I’ll forward queries to you through our existing ticketing system; you keep me updated on status and close out each request with a brief summary of what was fixed. Clear communication, patience with non-technical staff, and the ability to work independently are essential. If you’ve supported small or midsize teams before and can start right away, let’s talk.