I need a friendly, detail-oriented virtual assistant to become the voice of my brand on Instagram and WhatsApp. Your main focus is fast, accurate customer support—no content creation or post scheduling, just real conversation. Key duties • Monitor Instagram Direct Messages and reply with helpful, on-brand answers. • Handle incoming WhatsApp inquiries, guiding customers to the right product or information. • Tag or escalate messages that require my personal attention so nothing slips through the cracks. • Keep response time low by checking both channels several times a day during agreed hours. • Maintain concise logs of common questions, issues, and solutions so we can refine our FAQs. What I’m looking for • Proven experience in chat-based customer care on Instagram and WhatsApp. • Clear, friendly written English and the ability to mirror my brand tone. • Reliable internet connection and a commitment to data privacy. • Availability for a quick kickoff call and a short trial shift. Tools you’ll use Instagram in-app messaging, WhatsApp Business, Google Sheets (for conversation logs), and any lightweight CRM or tag system you already prefer. Deliverable Consistent, well-documented chat support across both platforms, with weekly summaries of volume, common issues, and any recommendations for improving customer experience. If you love turning messages into happy customers, let’s talk!