I manage a growing online store and need an experienced customer-care professional who can take full ownership of our day-to-day support queue. Your core focus will be three things: giving clear, friendly answers to inbound questions, arranging smooth returns or refunds when needed, and keeping shoppers updated on order status from dispatch to delivery. You’ll work primarily through email and live chat, so written English must be impeccable and fast. I’m looking for someone who can think on their feet, diagnose issues before they become complaints, and who already understands the back end of common e-commerce platforms (Shopify, WooCommerce or similar). If a tracking number isn’t updating or an item arrives damaged, I expect you to investigate, liaise with the warehouse or courier, and circle back to the customer with a solution—not just pass the ticket along. To keep us in sync, I’ll ask for a concise end-of-day summary that highlights resolved cases, pending escalations, and any trends you notice. That insight will help us tweak policies and prevent repeated problems. If you’re confident in your communication skills, enjoy problem-solving, and know your way around order-management dashboards, I’d love to hear how you can step in and start delighting our customers from day one.