We are a Digital Marketing Agency looking for an experienced CRM expert to build a complete end-to-end CRM system for our agency operations. We need a CRM that can handle lead capture, lead management, WhatsApp and email communication, automated follow-ups, lead nurturing, and sales pipeline tracking. Requirements: * Capture leads from Facebook Ads, Google Ads, website forms, and landing pages * Automatic lead source tracking and tagging * Sales pipeline stages (New lead, Contacted, Follow-up, Site Visit, Closed) * WhatsApp Business API integration * Automated WhatsApp follow-ups and two-way chat inside CRM * Email campaigns and automated drip sequences * Lead nurturing workflows based on lead behavior * Follow-up reminders and task assignments for sales team * Multi-user access with role-based permissions * Lead ownership and agent performance tracking * Dashboards and reports for lead source, conversions, and ROI Preferred experience: * Strong experience in CRM setup or customization * WhatsApp API and marketing automation experience * Experience with digital marketing agencies, real estate, or healthcare projects is a plus Deliverables: * Fully working CRM system * All automations set up * WhatsApp and email integrations completed * Basic documentation and handover * Post-setup support Please include in your proposal: * CRM platforms you have worked with * Similar projects or examples * Your recommended CRM solution and reason * Estimated timeline and cost We are looking for a reliable, long-term partner.