I need help keeping my inbox under control and my customers happy. All incoming messages arrive through a dedicated CRM, and I want every inquiry handled promptly and professionally directly inside that system—no forwarding to Gmail or Outlook. Your main focus will be answering customer emails. Most questions revolve around broad, everyday topics—“Where can I find…?” or “How do I…?”—plus the ever-important order-status or billing queries. I’ll give you templates and account access; you’ll adapt the tone to each situation, confirm order details when necessary, and make sure every customer leaves satisfied. Consistency and a quick turnaround are more valuable to me than sheer volume, so please highlight any experience you have maintaining response-time targets or ticket SLAs in other CRMs. If you’re comfortable logging resolutions, tagging conversations, and flagging issues for escalation, you’ll fit right in. When you reply, let me know which CRMs you’ve used, your usual daily availability, and how soon you could start clearing the queue. Looking forward to working together.