I need one reliable professional who can wear two hats comfortably. First, you will conduct personality-development sessions with a laser focus on building self-confidence. Think short, engaging workshops, individual follow-ups, and practical exercises that participants can use immediately. Materials, slide decks, or hand-outs you design should be simple, action-oriented, and easy to reuse for future cohorts. Second, you will act as my front-line telecaller, taking incoming calls and offering friendly, general customer assistance. No hard sales or complex technical troubleshooting—just clear answers to everyday questions and a reassuring voice that leaves callers feeling supported and valued. A concise call-log in Google Sheets (or a similar cloud tool) after each shift will keep everything organised. Deliverables • Interactive confidence-building training programme (session outline, learner hand-outs, and a brief post-training feedback summary). • Daily call-log with caller issue, resolution, and follow-up notes. • Weekly report highlighting common questions and any improvements you notice in participants’ confidence levels. If you can mix empathetic coaching with calm, courteous phone support, I’d love to work with you.