Project Title: End-to-End CRM and AI Chatbot Workflow for WhatsApp Business Project Overview We aim to build a complete CRM system integrated with WhatsApp Business and powered by an AI chatbot. The solution should automate customer interactions, streamline quotation and complaint handling, and synchronize product and delivery workflows. The system must support Arabic and English, and be optimized for technical accuracy, speed, and scalability. System Components 1. Custom CRM Platform A cloud-based CRM tailored to our business needs, with modules for: Quotation management Sales inquiries Customer complaints Delivery tracking Product catalog integration (Onyx Pro API or database) CRM Requirements: REST API for external integrations Role-based access control (admin, sales, support) Dashboard for message tracking and status updates Quotation builder with product lookup and pricing logic Delivery note upload and confirmation system Arabic/English interface with localized templates 2. AI Chatbot Engine A smart, multilingual chatbot that handles customer inquiries and automates responses. Chatbot Requirements: NLP engine to detect intent and keywords (quotation, complaint, inquiry, etc.) OCR capability to read product names from images/PDFs Integration with Onyx Pro catalog for product matching Dynamic response templates (client name, product image, delivery photo) Two-way sync with CRM: chatbot updates based on CRM status changes WhatsApp Business API integration for real-time messaging Workflow Automation Inbound Message Handling: Listen to WhatsApp messages (text, image, PDF) Detect intent and route to correct CRM module Parse attachments and cross-reference product catalog Auto-generate quotations and upload to CRM Auto-reply with delivery confirmation and attachments Outbound Messaging: CRM status updates trigger WhatsApp replies Chatbot handles follow-up questions and clarifications Scope of Work Develop CRM backend and frontend with REST API Set up WhatsApp webhook and message parser Build NLP layer for keyword/intent detection Integrate Onyx Pro product catalog Configure chatbot logic and dynamic templates Deploy on preferred cloud host with secure access Provide documentation and hand-off training Deliverables Source code or low-code blueprint Deployed prototype on server/cloud API keys and sanitized config files User guide for CRM and chatbot management Sample message templates and product mappings