I’m ready to replace our manual customer-service workflow with an AI-driven solution that can: • handle routine inquiries 24/7, • triage and track complaints to the right team, and • instantly provide accurate product information drawn from our knowledge base. Here’s what I need from you: 1. A conversational AI (chatbot or voice bot) designed with natural-language understanding so customers receive human-like responses. 2. Seamless integration with our existing support channels—website live chat and email at minimum, with the option to expand to WhatsApp or social media later. 3. A simple dashboard where staff can monitor conversations, intervene when necessary, and view analytics on ticket volumes, resolution times, and customer sentiment. 4. Clear documentation plus a hand-off session so my team can maintain or fine-tune the model after delivery. Please share past work that demonstrates you have built similar automations—links, screenshots, or short videos are perfect. I’ll shortlist the freelancers whose previous projects prove they can deliver a reliable, production-ready system rather than a proof of concept.