I need a seasoned Zoho One professional to stand up our entire CRM environment for a certification-services firm that sells exclusively to B2B clients. The primary objective is to streamline lead management from first contact through certificate delivery, following the path: Lead → Quotation → Payment → Certification → Completion. Here’s what the build must cover: • Configure Zoho CRM, Sales Pipeline and associated modules so each stage above is reflected clearly and reports can be pulled on demand. • Create lead, deal and contact layouts that suit a B2B model, including custom fields that will later feed our certificates. • Design quotation and invoice templates that mirror our current brand guidelines (we will supply logos, colours and legal text). • Integrate our Hostinger email accounts so all correspondence is captured automatically inside the CRM and can trigger follow-up tasks. • Set up basic workflow automation—notifications, task assignments, and status changes—to keep the team moving without manual chasing. • Provide a brief hand-over document or video walkthrough so internal staff can maintain the system. Acceptance criteria • All five stages are operational and test data flows end-to-end without errors. • A sample quote and invoice can be generated, emailed and logged from the CRM. • Workflows fire as expected when a record changes stage. • Email sync shows full conversation history inside the relevant record. Please share links or screenshots of previous Zoho One or Zoho CRM implementations you have led, especially if you automated similar linear processes. I will be available for quick feedback during the build to keep the project moving efficiently.