My powersport dealership is already running on Zoho One, with CRM and Zoho Mail active, but everything still sits in a basic, mostly-out-of-the-box state. I want to turn the suite into a fully connected hub that captures every lead—whether it lands by email, Facebook message, phone enquiry or web form—routes it into Zoho CRM, and then nurtures that prospect with intelligent, AI-driven touches. Phase 1 is the priority covered by this initial quote: • Re-configure Zoho CRM around solid lead-management processes and clear customer-segmentation rules so my sales team can see who’s hot, who’s cold and who needs a re-engagement cycle. • Wire Zoho Mail to Zia-powered features so that automated responses, email-sentiment analysis and personalised reply suggestions kick in straight from the inbox. I’ll provide account access, current workflow docs and sample data. You bring deep Zoho One knowledge, especially CRM customisation, Blueprint, Flow, and the newer AI extensions. We’ll move in short, well-defined sprints: deliver, test, refine, then expand to other modules such as Social, Desk and Analytics. Long-term partnership is the goal, so transparent documentation and clean configuration matter as much as the code. If you’ve built similar end-to-end setups and can show live examples, let’s get started.