I want to equip my website with a live-chat widget that greets visitors instantly and answers their most common questions through an automated bot. The goal is to keep users engaged, shorten response times, and direct only the more complex inquiries to my team later on. No face-to-face support or social messaging channels are required—everything happens right on the site. What I need from you is straightforward: • Recommend and integrate a reliable live-chat solution that embeds cleanly in my existing site (feel free to suggest tools you trust). • Build and train the quick-reply bot so it can recognise frequent queries, deliver concise answers, and hand off unanswered issues to a human agent when necessary. • Test the full flow on desktop and mobile, confirm that messages are delivered in real-time, and provide clear handover instructions so I can maintain the knowledge base myself. You should already be comfortable with popular chat platforms (e.g., Tawk.to, Intercom, LiveChat, Zendesk, or similar) and have experience creating conversational bot scripts in Bahasa Indonesia. Please share relevant examples of live-chat deployments you’ve handled, especially ones that include an automated response layer. I’m ready to start as soon as you can map out the timeline and required site access.