I need a lightweight, fully automated chat widget on my website that can greet visitors and resolve the most common support questions without human intervention. The goal is simple: provide round-the-clock customer support through an AI-driven chatbot so my team can focus on more complex requests instead of typing the same answers all day. Key points • Platform: web only—no mobile or external channels for now. • Core functionality: automated responses (chatbot). I do not require live agents or long-term user chat history at this stage. To make this work smoothly, the bot should: 1. Pop up unobtrusively on every page. 2. Handle FAQs I will supply, plus basic order-status look-ups via an API endpoint. 3. Escalate to an email ticket if the confidence score drops below a threshold we set together. Deliverables – Front-end widget embedded on my existing HTML/CSS site. – Back-end logic (Node.js, Python, or another mainstream stack you prefer) with natural-language processing. – Simple admin panel or JSON file where I can edit or add question-answer pairs later. – Short hand-over guide so I can deploy future updates without you. I’m happy to provide sample dialogues, brand voice guidelines, and server access once we start. Let me know what tech stack you recommend, along with a realistic timeline, and we can move forward right away.