I need my fresh Twilio account configured so customers can reach us seamlessly by text or voice. The goal is straightforward: when someone texts the new support number the message should arrive in my inbox or preferred Twilio console view, and when they call, the system must instantly forward the call to an existing phone line I’ll provide. Scope of work • Provision a Twilio number suitable for both SMS and voice • Activate two-way SMS for customer support • Configure call forwarding from the Twilio number to my designated line • Test both channels end-to-end and show me how to view or modify the settings later No CRM or help-desk integration is required right now, so the focus is on a clean, reliable Twilio setup using Twilio Console, Functions, or simple Studio Flows—whatever you find most efficient. After hand-off I should be able to update forwarding numbers or add basic auto-replies without coding. Please confirm how quickly you can deliver and any information you’ll need from me (e.g., Twilio SID, auth token).