My TikTok Shop inbox has outgrown the time I can give it, and unanswered messages are costing sales. The task is straightforward: step in as the first-line customer support so every shopper inquiry is acknowledged, answered accurately, and closed out quickly. Scope • Monitor the TikTok Shop message center throughout the day and keep average response time under one hour. • Reply to presale questions about sizes, shipping, restocks, and promotions using the information and templates I’ll provide. • Flag anything that needs my direct input—returns, order amendments, or unusual requests—so I can jump in without delay. • Maintain a tidy inbox by archiving resolved threads and creating quick-reply snippets as new FAQs emerge. • Send me a short end-of-day summary highlighting common questions, potential improvements, and any escalations. Acceptance criteria • 95 % of inquiries answered within one hour during agreed coverage window. • Customer satisfaction rating of 4.8/5 or higher inside the TikTok dashboard after four weeks. • Inbox zero (no pending messages older than 24 h) by close of business each day. Experience speaking louder than cover letters—show me where you’ve managed customer service for an e-commerce or social-commerce brand before, preferably inside TikTok Shop. Screenshots, brief metrics, or a quick note on how you improved response time will help me assess fit quickly. I’ll share access to the Seller Center, product catalog, and current canned replies once we agree on timing and hand-over steps.