I want a lightweight chat system dedicated to handling sales inquiries that come in through our social channels. The goal is to capture prospects the moment they DM us on Instagram or mention us on Twitter and keep the conversation moving until a human takes over or a sale closes. Here’s how I picture it working: a single dashboard pulls every Instagram and Twitter message into one view, tags the chat as a sales lead, and lets my team reply in real time. Basic CRM fields—name, handle, product interest—should populate automatically so we can track the funnel later. Quick-reply templates will help us answer common questions faster, but I still need the freedom to jump in and personalize the response. Authentication with both platforms must follow their latest API policies. If you already have experience with Instagram Graph API, Twitter API v2, or similar social messaging tools, you’ll feel right at home. I’m open to using an existing SaaS or a custom-built web app, as long as it’s browser-based and mobile-responsive so my sales reps can use it on the go. Deliverables • Fully functional chat dashboard connected to Instagram and Twitter accounts • User roles for at least admin and sales agent • Auto-tagging or quick command to label messages as “lead,” “follow-up,” “won,” or “lost” • Basic analytics showing response time and conversion status • Short walkthrough or video demo so my team can get started immediately I’m ready to move quickly and will be responsive with test credentials and feedback. Let me know your approach, timeline, and any similar projects you’ve delivered, and we’ll get started.