I run a wheelchair-only non-emergency medical transport (NEMT) service. Trip requests arrive through our medical-industry website and I have just 20 seconds to hit “accept” before the lead disappears. I need someone who can live-monitor that dashboard, know exactly where each driver is, and make an instant yes/no decision. Here’s what I’ll count on you to handle: • Stay logged into the lead portal during your assigned shift and respond within the 20-second window. • Check our driver-tracking map and schedule in real time to confirm that a wheelchair-access van can reach the pickup on time. • Click “accept” only when coverage is certain, then immediately assign the run to the right driver and update the manifest. • Communicate pickup details to the driver via phone, text, or our dispatch app and keep me informed of any issues. • Record every accepted or declined lead along with the reasoning so we can refine routing and staffing. You’ll succeed if you have fast decision-making skills, a calm multitasking style, and solid experience with dispatch or ride-sharing platforms, GPS mapping tools, and basic spreadsheets. Clear spoken and written English is essential for quick driver updates. Tell me your typical availability and any dispatch systems you already know. I’m ready to get you trained on our portal and have you start catching leads right away.