I need an experienced virtual admin who can stay on top of my inbox and chat channels, answering every customer email and message quickly, politely, and in clear Indonesian. You will be the first point of contact for buyers, so accuracy, empathy, and flawless spelling are essential. Typical volume is moderate—most replies simply confirm product details, shipping status, or walk the customer through basic troubleshooting. When a request goes beyond standard information, you will tag me or escalate in our CRM so nothing slips through the cracks. We work entirely online, so stable internet and the ability to log in several times a day are non-negotiable. Deliverables I will check each week: • 100 % of incoming customer emails and chat messages answered within 4 hours (during business hours) • Conversation logs neatly labeled in the shared inbox/CRM • A brief end-of-day summary noting any escalations or unresolved issues All tools are browser based, so you will only need a laptop and Chrome. If you already handle similar workloads with Zendesk, Freshdesk, or Gmail filters, mention it in your bid—it’s a plus but not mandatory. I’ll provide canned replies, brand guidelines, and a short onboarding call so you can start right away.