I need a reliable online chatter to handle customer support exclusively through our preferred messaging app. Your role is to greet users, answer common questions, guide them to the right resources, and escalate any complex issues to our internal team—all while keeping a friendly, professional tone that reflects our brand. Scope of work: • Monitor the chat queue during agreed-upon shifts, responding within two minutes to new messages. • Use our knowledge base and FAQ to deliver accurate, consistent answers. • Record each interaction in our CRM, tagging the conversation, outcome, and any follow-up required. • Flag recurring issues or feature requests so we can improve the product. • Provide a concise end-of-day report summarizing volume, resolution rate, and notable feedback. I will supply onboarding materials, chat guidelines, a response library, and direct contact to a supervisor for real-time questions. You should already be comfortable with customer service best practices, quick typing, and clear written English. Familiarity with tools like Zendesk, Intercom, or similar CRM/chat platforms is a bonus, though not mandatory. If you can commit to consistent coverage and maintain high customer satisfaction, let’s talk—please outline your experience and typical response time when you apply.