I need an automated customer-support bot dedicated to my Fortnite audience. The goal is for players to type a question—whether about purchase status, account linking, refunds, or cosmetic availability—and receive an accurate, friendly reply in real time. When the bot can’t resolve an issue, it should seamlessly hand the conversation to a human agent and keep a transcript so no context is lost. Here’s what I expect: • Natural-language understanding fine-tuned on the Fortnite vocabulary I’ll provide. • Deployment on both my website chat widget and Discord server. • Hooks into my existing CMS and payment-verification API so the bot can pull order data before answering. • A simple dashboard where I can update FAQs, view conversation logs, and adjust escalation rules. • Full source code, clear setup instructions, and a live MVP that I can test end-to-end before sign-off. I’ll supply branding assets, FAQs, and API keys; you bring the NLP expertise, bot framework experience, and integration skills to turn it into a polished support experience for our Fortnite community.