I’ve just launched an online store and I want visitors who have pre-purchase questions to get instant answers without waiting for an email reply. The goal is a clean, on-brand live chat that appears on every product page, greets shoppers automatically, offers a short menu of pre-defined replies, and then routes them to a live agent if the automated suggestions don’t satisfy their query. Scope of work • Select and configure a chat platform that supports scripted replies (Tawk.to, LiveChat, Intercom, Zendesk Chat or a comparable tool). • Style the widget to match my site’s colours, fonts, and tone. • Build a concise decision-tree of sales-focused answers (shipping times, bulk discounts, sizing, etc.) that triggers before a human agent is notified. • Embed the code on my e-commerce CMS and confirm it works smoothly on desktop and mobile. • Provide a short hand-over document so my team can update canned responses and track chat history. Acceptance criteria • Widget loads in under two seconds on every page. • Automated replies cover at least 80 % of common sales inquiries identified in our FAQ. • Handoff to an agent requires no page reload and maintains full conversation history. • Cross-browser tests (Chrome, Safari, Firefox, Edge) show no layout shifts or console errors. If you’ve integrated live chat for online stores before and can tick off these deliverables quickly, I’d like to get started right away.