My business receives a steady stream of customer support messages every day and I want each one answered promptly and professionally. I already have a well-organised library of detailed replies covering the most common questions, so the task centres on selecting the appropriate response, adding a personal touch when needed, and sending it in a friendly tone. You will monitor the chat inbox during the agreed time window, keep average first-response time low, and escalate any issue that falls outside the prepared scripts. Deliverables • Real-time, accurate responses using my existing templates • Daily summary of conversations handled and any escalations • Brief notes on gaps you notice so we can keep improving the response library That’s the full scope—straightforward customer support execution aided by ready-made answers and clear escalation rules.