I’m ready to add an intelligent assistant directly on our website so customers can get answers, recommendations, and routine help without waiting for a live agent. The bot must sit natively on the site (no separate app) and speak to visitors in real time, drawing product, order-status, and inventory data from our existing e-commerce platform. Core objectives • Customer service support – handle FAQs, shipping questions, returns, and hand off complex cases to a human when needed. • Product recommendations – suggest items, compare variants, and upsell by reading live catalogue data. • Task automation – capture user details, create support tickets, update order info, and push everything back to the store back-office automatically. I’m flexible on the tech stack but expect a modern NLP framework such as Dialogflow, Rasa, Botpress, or a comparable custom solution, plus clean API integration (REST or GraphQL) with our e-commerce backend. Front-end injection should be lightweight (JavaScript snippet or iframe) and responsive across desktop and mobile browsers. Deliverables 1. Conversational flow design and training data. 2. Fully functional chatbot embedded on our website. 3. Secure, documented integration with the e-commerce API. 4. Admin dashboard or logs for conversation history, analytics, and easy updates. 5. Deployment instructions and post-launch support window. Success is a bot that reliably answers at least 90 % of common queries, displays personalized product suggestions, and routes anything it cannot solve to our support inbox in under 30 seconds. If you’ve built something similar, show me a live link or demo—let’s make this assistant the new front door to our store.