Subject: Request for Quotation — Auto Spare Parts E-Commerce Website & Mobile Applications (Arabic & English) Dear [Company Name], I am looking to develop a complete auto spare parts e-commerce solution including a custom website and mobile applications (iOS & Android). The platform must support Arabic and English languages and integrate with an existing CRM service for managing orders, inventory, and customers, without developing a custom CRM. I am willing to pay a monthly subscription to the CRM provider. ⸻ 1. Overview A bilingual e-commerce platform for selling and managing auto spare parts. Initially, I plan to work with 3–4 local spare parts distributors. Their products will be displayed on my website and apps, and when a customer places an order, I will personally purchase the parts daily from those distributors and deliver them to the buyers. At this stage, I want a simple, efficient, and professional solution — not overly complex — with a reasonable budget, aiming for a strong, fast, and reliable foundation. ⸻ 2. Core Requirements • Custom Website (full control, flexible, scalable). • iOS & Android apps developed as Cross-platform (Flutter or React Native) for efficiency and maintainability. • Dual language interface (Arabic / English). • Clean, fast, and responsive design (Responsive Design for all devices). • Admin panel for managing products, orders, and users. • Bulk Product Upload: ability to upload multiple products at once (Excel/CSV) provided by suppliers. • Customer Communication: • Chat support integrated into the website and apps. • Integration with WhatsApp for direct customer communication. • Marketing Tools: • Ability to add banners and promotional materials on the website. • Social Sharing & Reviews: • Users can share products via Instagram, WhatsApp, email, or copy product link. • Users can write reviews and rate products. • Recommendation Engine (Smart Product Suggestions): • Suggest similar or complementary products based on user browsing and purchase history. • Example: If a user buys an air filter, the system can suggest other filters or engine oil suitable for their car. • This feature aims to increase expected sales and average order value. ⸻ 3. Key Features • Advanced Search (Algolia): VIN, part number, make, model, year. • Product Management: Bulk upload/update via Excel or CSV; product details, compatibility, stock, pricing. • Payments: Online (cards, Apple Pay, Google Pay) + Cash on Delivery (COD). • Order Management: Order tracking, notifications, history. • CRM Integration: • Connect website and apps to an existing CRM service (no custom CRM development). • Daily order tracking, inventory control, pricing management, and customer reports synced with CRM. • Performance & Security: • Fast page load, optimized images, SSL security, and secure payment processing. • SEO & Analytics: • SEO-ready pages, descriptive titles, product metadata, Google Analytics integration. • Policies & Legal: • Privacy policy, terms of service, and return/refund policy. ⸻ 4. Deliverables • Responsive custom website (SEO-ready). • iOS & Android applications (Cross-platform). • Admin dashboard + integration with existing CRM. • Chat and WhatsApp customer support integration. • Marketing banner system for promotions. • Social sharing functionality and product review system. • Smart Recommendation Engine for upselling and cross-selling products. • Deployment, testing, and documentation. ⸻ 5. Request Please provide in your quotation: 1. Estimated timeline and development phases. 2. Total cost (with CRM subscription considered separately). 3. Recommended technology stack. 4. Post-launch support options. Thank you,