I manage a fast-moving Ajio storefront and the day-to-day admin work is piling up faster than I can clear it. I need someone who can start immediately and keep three key areas running smoothly: • Email management – sort, flag and draft replies so my inbox stays under control and urgent supplier or customer issues never sit unanswered. • Customer support – respond to routine enquiries, follow simple escalation rules for anything complex, and log every interaction in our CRM. • Scheduling & calendar management – coordinate calls with vendors, arrange courier pickups / returns, and keep my personal reminders accurate so nothing slips through the cracks. You don’t have to be a seasoned pro; an organised self-starter who’s comfortable learning on the go is perfect. Clear standard-operating procedures are ready for you, and I’ll be available for quick clarifications during the first few days. Tools you’ll use daily include Microsoft Office (mainly Outlook and Excel), Google Workspace (Drive, Sheets, Meet) and our cloud-based CRM. If you’ve touched similar platforms, you’ll feel right at home. Deliverables I expect: 1. A brief end-of-day summary outlining inbox status, tickets resolved, calendar changes and any items that need my decision. 2. All customer replies sent within the agreed SLA and logged in the CRM. 3. The next day’s calendar confirmed by 7 p.m. IST. The role will start at 2-3 hours per day with room to grow once we find our rhythm. If you can commit to a consistent schedule and keep communication crisp, I’m ready to onboard you today.