Role: AI Product Integration Specialist or AI Strategy & Systems Manager Job Description Overview We are seeking a forward-thinking professional with strong expertise in AI integration and product lifecycle management. The ideal candidate will lead the implementation of AI-driven solutions to enhance efficiency, streamline workflows, and improve overall digital experience across our CRM, operations, and internal tools. Key Responsibilities AI Integration & Innovation • Identify opportunities to integrate AI tools and automation (e.g., ChatGPT, Zapier AI, Copilot, or custom APIs) across business processes. • Implement AI-based solutions to optimize workflows, improve data accuracy, and enhance team productivity. • Research and pilot emerging AI technologies relevant to CRM, marketing, and operations. • Drive a culture of innovation by educating and enabling teams to adopt AI effectively. Product Management • Oversee product lifecycle from concept and design to deployment and continuous improvement. • Develop and execute a product roadmap aligned with business goals and user needs. • Collaborate with IT, Marketing, Operations, and Sales to define requirements and ensure delivery excellence. • Analyze user feedback, data insights, and market trends to guide feature development and prioritization. Process Optimization • Evaluate and redesign internal workflows — especially around student journey, CRM utilization, and backend operations. • Translate business requirements into technical specifications, BRDs, and user stories. • Collaborate on UI/UX enhancements through tools like Figma or Balsamiq. • Leverage tools such as JIRA, Trello, or Notion to manage projects and ensure on-time delivery. Leadership & Collaboration • Lead and coordinate cross-functional teams (internal and external) for smooth project execution. • Conduct training sessions to ensure effective adoption of AI tools and product features. • Maintain SOPs, documentation, and user guides to standardize operations. Desired Skills & Qualifications • Proven experience in AI tool integration, automation, or digital transformation. • Strong understanding of CRM systems, workflow design, and product management. • Hands-on familiarity with AI automation platforms (e.g., Zapier AI, Make, ChatGPT API, Google AI Studio, etc.). • Data analysis proficiency using Excel, Power BI, or SQL. • Strong communication, problem-solving, and stakeholder management skills. • Background in Computer Science, Data Analytics, Product Management, or related fields preferred.