I’m looking to build a complete AI chat and chatbot system for Skoah Skin Klinik, our skincare and medspa brand located in Boston. I need a professional who can design, implement, and integrate an AI-powered assistant across our website and key communication channels. Here is what I want to accomplish: 1. Full AI Chat Assistant I want an AI chatbot that can: Answer FAQs about our services, hours, pricing, memberships, promos, and energy-based treatments. Provide guidance on our current and upcoming offerings (including new Energy-Based treatments). Present our membership options and explain benefits clearly. Share information and direct clients to Cherry payment financing using our clinic link. Communicate promotions such as holiday specials, Black Friday deals, pre-launch packages, and event information. 2. Booking Integration I want the chatbot to: Allow clients to book, reschedule, or cancel appointments directly within the chat. Pull availability from our booking system (Mindbody, or the system we choose). Automate reminders and confirmations. 3. Multi-Channel Deployment The chatbot should work seamlessly across: Our website (pop-up chat widget) Instagram & Facebook messaging Google Business Messages SMS/text (if possible) 4. Trainee Facial Option The chatbot must be able to: 5. Human Handoff System When a question is too complex or a client wants a real person: The AI should escalate the conversation to a staff member via Slack, email, or an internal dashboard. The system should pass along the conversation history. 6. Compliance & Privacy If any health or skin-related information is exchanged, I want: Secure, HIPAA-conscious handling A platform that supports encrypted data or offers HIPAA-grade configurations (If needed, we can limit medical data intake to forms only.) 7. Analytics Dashboard I need an analytics tool that reports: Number of chats Conversion rate (chat → booked appointment) Most common questions Impact of promotions Cherry financing click-throughs 8. Content & AI Training The freelancer must: Build the conversation flows Set up intents and knowledge base Train the bot to handle the top 100–150 FAQs we get Match the tone and professionalism of our brand What I Need From You Technical recommendations (platform: Mindbody AI, etc.) Setup, configuration, and full integration UI for the chat widget (on-brand for Skoah Skin Klinik) QA testing and refinements before launch Documentation so my team can maintain it Deliverables Fully functional AI chatbot live on our site Integrated booking flow Social media + Google + SMS connections Cherry financing integration Trainee facial consent flow Human-handoff functionality Analytics setup Ongoing support or training for my team My Goal I want a smart, helpful, on-brand assistant that improves customer experience, reduces repetitive front-desk tasks, helps drive bookings, and increases conversions for our promotions and memberships. If this is a project you can handle end-to-end, please share: Your recommended platform Timeline Pricing breakdown Any examples of similar work Looking forward to working together!