I’m looking for a specialist to put together a simple, always-on customer contact center that can handle day-to-day support without me needing to sit in front of a screen. The core focus is customer support delivered through three channels—phone calls, emails, and live chat—and I need each channel connected to the same backend so agents (and the automation) see a single view of every conversation. Here’s what I want at this stage: • A basic blueprint of the server stack, SIP/VoIP telephone lines, and any cloud services we’ll use. • Initial configuration that lets incoming calls, emails, and chat messages trigger automated replies for FAQs, order-status updates, or appointment scheduling, with smooth handoff to a live agent when needed. • Clear guidance on how to keep the system running around the clock, including monitoring and simple fallback steps if something goes down. • A short walkthrough or documentation so my small team can add new FAQ answers or tweak business hours without calling you every time. I’m open to the specific tools you recommend—Asterisk or FreePBX for voice, Amazon Connect, Twilio, or other reliable platforms are all fine as long as they stay within a lean server footprint. Keep the setup straightforward, secure, and easy to scale later.