I’m ready to consolidate my customer-facing and internal operations into a single, web-based system that runs smoothly in any modern browser. The build needs two tightly connected modules: CRM The platform must let me store and segment contacts, track every deal through a customisable pipeline, and generate real-time sales reports I can export on demand. Automated email workflows, drip campaigns or other light marketing automation should trigger from deal stages or contact behaviour, keeping outreach consistent without manual work. Team Management Inside the same interface my team should be able to assign tasks, update their status, chat or comment in context, and see simple performance analytics that turn task data into individual and team-level insights. A shared calendar or Kanban-style board for workload visibility is ideal as long as it stays intuitive. Deliverables • Responsive web application (desktop, tablet, phone) • Secure multi-user authentication with role permissions for admin, manager and agent • CRM: contact database, deal pipeline, sales reports, email/triggers engine • Team module: task creation & tracking, integrated messaging, performance dashboards • Clean, well-documented codebase plus a short video walkthrough so onboarding new staff is painless Acceptance criteria 1. I can create a contact, attach a deal, progress it through stages and see the numbers reflect instantly in reports. 2. A task assigned to a teammate notifies them, accepts updates, and rolls into their performance metrics automatically. 3. All standard actions complete in under three clicks and under two seconds on a mid-range laptop over average broadband. Main Features Required: 1. Communication & Collaboration Internal chat and messaging system Video and audio calls (with screen sharing) Regular and international calls (VoIP) Calendar and meeting scheduling (similar to Microsoft Teams) 2. CRM & Customer Service Customer database management Sales pipeline and tracking Marketing campaigns and lead tracking Complaint, refund, replacement, and compensation management system Integration with company bank account for payment tracking and refunds 3. HR & Team Management Employee and teacher profiles Role-based credentials and access control Attendance and scheduling system Task management and internal communication 4. File & Document Management Secure file upload, version control, and sharing Folder permissions by department or team Cloud-based storage (e.g., AWS S3 or Google Drive integration) 5. Finance & Accounting (Basic) Connection to company bank account Record of payments, refunds, and compensations Downloadable financial reports 6. Integration Link to main education website (for student info, courses, etc.) Sync student data and bookings Allow teachers to manage online classes and schedules Technical Requirements Fully web-based platform, responsive and mobile-friendly Technologies preferred: React / Node.js / WebRTC / MySQL (or suggestions from developer) Secure user authentication and data protection future extention include app version (Android/iOS) Project Timeline Full version: 3–6 months Budget Please provide quotes for: MVP Version (chat, calls, file upload, team management) Full Version (CRM, HR, Finance, Integration, etc.) Feel free to recommend the stack you’re most productive with—Laravel, Node/React, Django, or similar—as long as it’s open-source, easy to maintain, and supports future API integrations. I’m aiming for a clean MVP first, then iterative feature releases together.