I want to launch a self-contained chat application dedicated to customer support. The goal is simple: let my agents receive and reply to customer messages in real time without relying on an existing website or mobile platform. Scope of work • Build a standalone app that installs easily on Windows and macOS (an Electron, Flutter, or similar wrapper is fine). • Real-time messaging with notifications, typing indicators, and sound alerts. • Agent dashboard showing incoming, active, and resolved conversations. • Pre-chat form to capture basic customer details (name, email, order number). • Searchable transcript archive with export to CSV or PDF. • Admin panel to add or remove agents and review chat statistics. Deliverables 1. Compiled application ready to run on desktop. 2. Complete, well-commented source code. 3. Setup guide covering installation, configuration, and future updates. Feel free to suggest the tech stack you’re most comfortable with—Node.js, Laravel, Firebase, Flutter, etc.—as long as performance is smooth and the final product operates independently. Include your proposed approach, estimated timeline, and links to similar chat tools you’ve built so I can assess fit quickly.