I want to replace our scattered tools at PM Solar NGO with one streamlined, largely open-source workflow that looks after every public touch-point. Calls – Inbound and outbound VoIP managed through a virtual PBX (Asterisk / FreePBX / FusionPBX or any comparable free solution). – Rules for smart call routing, automated responses when the line is busy, and voicemail recordings that arrive instantly in a shared email inbox as audio plus transcription. Email integration The same inbox should capture website forms and direct messages so we can categorise and reply from one place. The driving objective is to manage inquiries efficiently, so labels, tags or a simple ticket view are essential. Social media automation Using free-tier or self-hosted tools such as n8n, Buffer, Hootsuite, or similar, I need daily posts pushed automatically to Facebook, LinkedIn, YouTube, Instagram and X from a pre-built content calendar (spreadsheet or Airtable is fine). Scheduling must respect each platform’s native limits, and queued content should be easy for our team to update without touching code. Reporting A lightweight dashboard (Grafana, Metabase, Google Looker Studio, or anything free) has to pull: • Call statistics (volume, duration, missed calls, voicemail counts) • Email/ticket counts and average first-response time • Social metrics (impressions, clicks, engagement per post) Weekly PDF or CSV export is enough. Deliverables 1. Working VoIP server with routing, voicemail-to-email and auto-response scripts 2. Unified inbox connected to that server plus our existing Gmail workspace 3. Automated social scheduler linked to the five channels and our content sheet 4. Single dashboard with the metrics above and instructions for adding new widgets 5. Step-by-step hand-off guide and a brief live walkthrough for our staff Everything must run on either open-source software or the free tier of a SaaS product so we keep monthly spend near zero while allowing future scale (additional agents, languages, or channels). If you like building scrappy yet reliable automations, I’m ready to start.