I currently answer every customer query myself, but it’s time to hand the Facebook Messenger inbox over to someone who can stay online and respond faster than I can. The work is 100 % chat-based—no phone calls or emails—so your focus will be keeping the conversation flowing, helpful, and friendly inside Meta Business Suite. Here’s what the job looks like from my side: • Respond to incoming messages on the brand’s Facebook page in real time (or as close as possible). • Follow the simple reply guidelines I provide and escalate anything unusual to me immediately in a private note. • At the end of each day, send a brief summary of resolved vs. pending chats so I know where things stand. Clear, empathetic Indonesian is essential; basic English for the occasional international customer is a bonus. All tools are already set up—just log in to the Facebook page and start typing. If you thrive on fast, accurate chat support, let’s talk so I can add you to the page and get you started.