I run an e-commerce clothing label and need a clean, fully manual flow for handling returns and exchanges. Instead of an automated RMA plug-in, I want a dedicated section on the site that lets shoppers reach us directly through a real-time customer-service chat and then allows our team to process each request by hand. What I need built • A Returns & Exchanges page that explains the policy, collects the order number, and launches a live-chat widget (Intercom, Tawk, LiveChat, or a comparable tool—open to your advice). • An admin view inside the store where we can tag an order as “Return requested,” “Approved,” “Received,” or “Exchanged,” and trigger the right email manually. • Styling that matches our current theme and performs smoothly on desktop and mobile. Acceptance criteria 1. Chat widget loads only on the Returns & Exchanges flow and passes the customer’s order number to the agent dashboard. 2. Admin status labels appear in the same place we manage orders today without disrupting other workflows. 3. All new pages inherit our existing typography, colours, and spacing. Please outline the platform you’d work with—Shopify, WooCommerce, or a custom stack—and link to any similar projects you’ve delivered. I’m ready to get started as soon as we agree on the approach.