We run a carsharing company and need a full-time agent who can confidently switch between French and Dutch while handling livechats & e-mails. You’ll be the first voice our users hear, so clear communication and a calm, solution-oriented attitude are essential. Day to day you’ll: • Answer product-related questions, give status updates, and resolve account issues • Walk customers through troubleshooting steps and log each interaction in our CRM • Collaborate with the wider support team to flag recurring problems and suggest process improvements Fluency in French and Dutch is mandatory, English is our internal language, and prior customer-service experience will help you hit the ground running. A solid grasp of common tech terminology and the knack for explaining it in plain language is also key. I’m ready to onboard ASAP, so if you’re available to start right away and can commit to a full-time schedule, let’s talk.