I use Wati to send a WhatsApp template that embeds an MP4 clip. The message lands in every inbox, yet the video simply won’t play on Android devices even though it opens fine elsewhere. Everything points to a template-format or encoding mismatch inside the Wati setup. I need someone who has real-world experience with Wati and the WhatsApp Business API to diagnose the issue, adjust the template or re-encode the file, and prove that the same MP4 plays smoothly on Android phones. Deliverables • Review of my current template and media hosting • Any re-encoding or MIME adjustments needed (ffmpeg, HandBrake, etc.) • Updated template or clear implementation steps • Confirmation the video plays on at least two test Android devices without errors You’ll have temporary access to the Wati dashboard and the original video. Please let me know how quickly you can turn this around and what tools you’ll use.