My inbox runs on Gmail and the volume of customer questions has reached the point where every message must be handled quickly, accurately, and with a friendly tone. I need someone who thrives in customer service, especially email support, and can also keep the small but vital administrative wheels turning in the background. Your core focus will be answering product and service enquiries, following established response templates when they make sense, and drafting personalised replies when they don’t. You’ll flag anything that needs my direct attention, tidy up labels and folders, and keep response times comfortably inside the agreed window. Because everything happens in Gmail, you should already feel at home with filters, canned responses, and basic automation rules. Around the email work, there will be light data entry (mostly updating Excel sheets and CRM fields), occasional document edits in Word, simple social-media scheduling, and calendar coordination. Attention to detail is crucial—whether you’re logging a customer issue, double-checking a spreadsheet total, or proof-reading a reply before it goes out. Deliverables (ongoing, reported weekly): • Inbox zero for priority folders, with clear tags on anything pending • Response-time report pulled from Gmail analytics • Updated Excel tracker with customer feedback and common questions • Brief summary of flagged issues that need escalation If you are reliable, comfortable in Gmail, and genuinely enjoy helping people through written communication, let’s start with a paid trial week and grow from there.