Online Customer Service & Operations Support We are small service company based in London. Looking for a reliable freelancer to handle day-to-day customer service and basic operations tasks. The ideal candidate is organised, responsive, and experienced in online communication tools. Responsibilities: • Respond to customer emails and inquiries (1-10 costumers a day) • Make and receive calls when needed(optional) • Manage and update CRM systems • Create and send invoices(optional) • Coordinate small tasks with team members • Maintain accurate records and follow internal procedures Requirements: • Strong written and spoken English and Russian • Experience in sales and customer service (online or phone) • Familiarity with CRM systems • Ability to work independently and manage multiple tasks • Good communication skills and attention to detail Nice to have: • Experience with invoicing tools • Team management experience • Ability to work across time zones if needed (depending your time zone. We work in UK) Work format: Remote, flexible hours Payment: Negotiable — hourly, fixed, %.