I need an experienced CX Genie specialist to take my existing customer relationship management setup and reshape it around two core areas: sales automation and customer support. The goal is to streamline every touch-point, map the ideal user journey, and embed process automation so the system effectively “relearns” each step and adapts to future changes. Here’s what I have in mind: • Analyse the current CRM instance, identify friction in the sales and support pipelines, and sketch the revised flow in CX Genie’s visual builder. • Configure rules, triggers, and integrations that automate repetitive tasks for both the sales team (lead routing, follow-ups, deal stage updates) and the support desk (ticket prioritisation, notifications, SLA tracking). • Implement CX Genie’s re-learning capabilities so the workflows continuously refine themselves based on live data. • Provide concise documentation or a quick walk-through video so my team understands the new flow and can fine-tune it later. You’ll have direct admin access to the sandbox environment and, once we sign off the flow, production credentials. Let me know your timeline, comparable projects you’ve handled with CX Genie, and any clarifying questions you need answered before kicking off.