I have a clear vision for a tailor-made software tool that streamlines customer management from first contact through ongoing support. The end goal is a lightweight, intuitive application—web-based or desktop, whichever you advise fits best—that lets my team capture leads, track interactions, schedule follow-ups, and view key metrics in one place. I already have a written outline of core workflows, data fields, and user roles, so we can jump straight into architecture and UI discussions rather than starting from a blank slate. What I need now is an experienced developer who can translate that outline into a robust, scalable solution with: • Secure user authentication and role-based permissions • A clean dashboard summarising open tasks, recent activity, and performance stats • Searchable customer profiles with timeline-style interaction history • Simple import/export of CSV data for migrations and reporting • Responsive design so the tool is usable on tablets during site visits Preferred stack is open for discussion; I’m comfortable with modern JavaScript frameworks (React, Vue, or Svelte) paired with a Node.js or Python backend, but if you have stronger arguments for .NET, Laravel, or another platform, let’s talk. What matters most is maintainability, clear documentation, and test coverage so future feature additions are painless. Acceptance criteria 1. Working MVP hosted on a test server with the above features fully functional 2. Git repository containing readable, well-commented code and setup instructions 3. Brief hand-over video or call walking me through deployment and key components If this sounds like a fit, send over a concise summary of your approach, the tech stack you’d choose, and a rough timeline.