I want to streamline the way our team handles customer inquiries by putting a proper CRM in place and configuring it specifically for support. At the moment we have no fixed platform, so I’m open to Salesforce, HubSpot, Zoho, or any cloud-based alternative you can demonstrate will cover our needs at a sensible cost. Scope of work • Recommend the right CRM for a growing support team. • Configure customer support modules so that agents can open, track, and close cases through an integrated Ticketing System. • Enable real-time Live Chat Support that plugs into our website and mobile app. • Build an easy-to-navigate Knowledge Base that customers and agents can both search. • Map our existing contact data into the new system and create basic automation (status updates, SLA reminders, satisfaction surveys). • Provide concise documentation and a short handover call so my team can maintain everything after launch. Please reply with the CRM you’d propose, any similar installations you’ve completed, and an outline of the timeline you would need to deliver the above.